If you receive a wrong item in your order, please let us know as soon as possible so that we can sort it out right away.
Please start by checking your order details to ensure that the order was placed correctly with the personalization and chain lengths that you chose. Once confirmed, please contact our customer care team with your order number and a photo of the incorrect item. We’ll send you a replacement as quickly as we can.
You can contact our customer care team at : https://trescolori.com/pages/contact