My order arrived damaged

We are sorry to hear that your order arrived damaged. 

Our customer care team is ready to assist you in providing a reorder for a replacement item. 


Please have the following ready:
- Your order number

- A picture of the damaged item


You can contact our Customer Care Team at

We'll get back to you as soon as we can to offer a replacement item. Please note to check your email to see if you've received a response from us within a few hours.

Your replacement item will be shipped within the time frame for the standard shipping method, that will be active on-site at the time you contact us.


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