We are sorry to hear that your order arrived damaged.
Our customer care team is ready to assist you in providing a reorder for a replacement item.
Please have the following ready:
- Your order number
- A picture of the damaged item
You can contact our Customer Care Team at https://trescolori.com/pages/contact
We'll get back to you as soon as we can to offer a replacement item. Please note to check your email to see if you've received a response from us within a few hours.
Your replacement item will be shipped within the time frame for the standard shipping method, that will be active on-site at the time you contact us.