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Gift cardsUpdated 2 months ago


Do you offer gift cards?

  • While we do not sell gift cards directly, we issue gift cards as store credits for returns and refunds. 

How long are gift cards valid?

  • Our Trescolori.com gift cards do not have an expiration date, so you can use them whenever you like.

Can I exchange a gift card for cash?

  • Our gift cards are non-transferable and can only be redeemed online at www.trescolori.com

Can I use my Gift Card right away?

  • Once we receive and confirm the return of your item(s) in 100% original condition, we will issue a gift card to the email associated with the order. Typically, gift cards are provided within 1-3 business days (excluding weekends and holidays) after return delivery and processing. 

Will I receive a refund on my shipping cost upon return?

  • We do not reimburse original shipping costs.

How long will it take to receive my Gift Card refund?

  • You can expect to receive your gift card refund within 1-3 business days (excluding weekends and holidays) after your return has been delivered and processed.
     

I received a refund, but it was not the same as my total. Where is the rest of my refund?

  • Please note that we deduct the original shipping cost and the price of a return shipping label ($5.99) from your refund total. Additionally, any route package protection purchased may also be deducted. For more details, please refer to our Returns & Exchanges policy

I forgot to use my Gift Card, and my order was already submitted. Can I still use it for my order? 

  • Unfortunately, we are unable to process gift cards after an order has been placed. We cannot modify billing information once an order is accepted. However, the gift card does not expire and can be used for future orders.
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