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Care instructionsUpdated 3 months ago

Caring for Your Jewelry:

To maintain the quality of your Sterling Silver (.925) jewelry, follow these guidelines:

- Avoid contact with liquids, chemicals, shampoos, and soaps.

- Store your pieces in the provided Tres Colori jewelry bag.

- Use the included jewelry cloth before and after each wear.


Do's for Sterling Silver:

- Put on your jewelry last when dressing.

- Store it carefully to avoid tangling, scratching, or turning in our jewelry pouches.

- Keep it clean and handle it with care.


Don'ts for Sterling Silver:

- Avoid swimming, showering, and exercising while wearing your jewelry.

- Prevent contact with perfumes, lotions, hairspray, and cosmetics.

- Keep it away from humid areas.

- Do not clean with soap and water.


Cleaning Your Jewelry:

For 14k Gold Plated over Sterling Silver (.925):

- Use a dry cleaning cloth to remove dirt and imperfections before and after each use.

For 14k Solid Gold:

- Mix a few drops of detergent-free soap with warm water.

- Soak each piece individually.

- Gently clean with a soft brush.

- Rinse carefully and dry with a lint-free cloth or paper towel.


Warranty:

All items are eligible for return within 60 days of purchase unless specified as FINAL SALE. Our customer support team is here to assist you if you need a repair, replacement, or exchange. Please contact [email protected] for further assistance.

For repairs within 60 days of purchase, you can process a return for an exchange or store credit through our Returns page.

If your items need repair and were purchased over 60 days ago, please contact our customer support team at [email protected] with your email address, order number, and a photo of the damaged pieces. They will guide you through the repair process.

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