To maintain the quality of your Sterling Silver (.925) jewelry, follow these guidelines:
- Avoid contact with liquids, chemicals, shampoos, and soaps.
- Store your pieces in the provided Tres Colori jewelry bag.
- Use the included jewelry cloth before and after each wear.
Do's for Sterling Silver:
- Put on your jewelry last when dressing.
- Store it carefully to avoid tangling, scratching, or turning in our jewelry pouches.
- Keep it clean and handle it with care.
Don'ts for Sterling Silver:
- Avoid swimming, showering, and exercising while wearing your jewelry.
- Prevent contact with perfumes, lotions, hairspray, and cosmetics.
- Keep it away from humid areas.
- Do not clean with soap and water.
Cleaning Your Jewelry:
For 14k Gold Plated over Sterling Silver (.925):
- Use a dry cleaning cloth to remove dirt and imperfections before and after each use.
For 14k Solid Gold:
- Mix a few drops of detergent-free soap with warm water.
- Soak each piece individually.
- Gently clean with a soft brush.
- Rinse carefully and dry with a lint-free cloth or paper towel.
All items are eligible for return within 60 days of purchase unless specified as FINAL SALE. Our customer support team is here to assist you if you need a repair, replacement, or exchange. Please contact [email protected] for further assistance.
For repairs within 60 days of purchase, you can process a return for an exchange or store credit through our Returns page.
If your items need repair and were purchased over 60 days ago, please contact our customer support team at [email protected] with your email address, order number, and a photo of the damaged pieces. They will guide you through the repair process.