Care instructionsUpdated 3 months ago
Caring for Your Jewelry:
To maintain the quality of your Sterling Silver (.925) jewelry, follow these guidelines:
- Avoid contact with liquids, chemicals, shampoos, and soaps.
- Store your pieces in the provided Tres Colori jewelry bag.
- Use the included jewelry cloth before and after each wear.
Do's for Sterling Silver:
- Put on your jewelry last when dressing.
- Store it carefully to avoid tangling, scratching, or turning in our jewelry pouches.
- Keep it clean and handle it with care.
Don'ts for Sterling Silver:
- Avoid swimming, showering, and exercising while wearing your jewelry.
- Prevent contact with perfumes, lotions, hairspray, and cosmetics.
- Keep it away from humid areas.
- Do not clean with soap and water.
Cleaning Your Jewelry:
For 14k Gold Plated over Sterling Silver (.925):
- Use a dry cleaning cloth to remove dirt and imperfections before and after each use.
For 14k Solid Gold:
- Mix a few drops of detergent-free soap with warm water.
- Soak each piece individually.
- Gently clean with a soft brush.
- Rinse carefully and dry with a lint-free cloth or paper towel.
Warranty:
All items are eligible for return within 60 days of purchase unless specified as FINAL SALE. Our customer support team is here to assist you if you need a repair, replacement, or exchange. Please contact [email protected] for further assistance.
For repairs within 60 days of purchase, you can process a return for an exchange or store credit through our Returns page.
If your items need repair and were purchased over 60 days ago, please contact our customer support team at [email protected] with your email address, order number, and a photo of the damaged pieces. They will guide you through the repair process.