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FAQs

Ordering

1. What shipping options does Tres Colori offer?

Tres Colori offers several shipping options to accommodate various needs:

  • USPS First Class Mail
  • FedEx 2-Day Shipping
  • FedEx Overnight Shipping

2. How much does shipping cost?

  • USPS First Class Mail: A flat rate of $5.00 at checkout.
  • FedEx 2-Day Shipping: A flat rate of $10.00 at checkout.
  • FedEx Overnight Shipping: Available for a flat fee of $15.00.

3. How long does production take?

The production time for our items varies based on the type of product:

  • Personalized Items: Personalized items require careful craftsmanship, resulting in a production time of 1-4 business weeks. Please note that selecting expedited or overnight shipping will not advance your order in the queue, as the chosen shipping method applies only after production is complete.
  • Non-Personalized Items: Non-personalized items are processed and shipped within 1 business day. You will receive a shipping confirmation email with tracking information once your order has been shipped.
  • Orders Containing Both Personalized and Non-Personalized Items: Orders that include both personalized and non-personalized items will ship together once the personalized items are ready. If you would prefer to receive your non-personalized items sooner, please contact us at [email protected] to request a split shipment. A shipping fee of $5 will be applied for this service if the order is not delayed.

*Please note that production times can occasionally be shorter or longer. Each piece must be thoroughly inspected and produced to perfection to ensure the highest quality.*

4. Does Tres Colori offer international shipping?

At this moment, we are not offering international shipping.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package through the carrier's website. You can track your order on our portal HERE

6. How long does it take for tracking information to become available?

Tracking information usually becomes available within 24-48 hours after your order has been shipped. If you haven't received tracking information within this timeframe, please get in touch with Tres Colori's customer support for assistance.

7. Can I make changes to my shipping address after placing an order?

Tres Colori recommends reviewing your shipping information carefully before completing your purchase. However, if you need to change your shipping address, please get in touch with customer support as soon as possible. Note that changes may not be possible if the order has already been processed for shipment.

8. What should I do if my package is lost or delayed?

If your package is delayed beyond the estimated delivery timeframe or if tracking information shows that it's lost in transit, please get in touch with Tres Colori's customer support immediately. They will assist you in resolving the issue, which may involve initiating an investigation with the shipping carrier.

9. Can I track multiple orders under one account?

Yes, if you have multiple orders associated with your account, you can track them all using the tracking numbers provided for each order.

10. What should I do if the tracking information shows that my package was delivered, but I haven't received it?

In the rare event that tracking shows delivery, but you haven't received your package, here are some steps to take:

  • Check with neighbors or household members who might have accepted the package on your behalf.
  • Verify the shipping address provided during checkout to ensure it was accurate.
  • Contact the shipping carrier to inquire about the delivery details.

If the issue persists, contact our customer support for further assistance.

11. Does Tres Colori offer package insurance?

Tres Colori provides ShipSafe package protection for an additional fee. This insurance covers lost, stolen, or damaged packages during transit. Customers can opt for package insurance during the checkout process.

This FAQ addresses common questions related to shipping and tracking for Tres Colori orders. If you have any further inquiries or require assistance, feel free to contact Tres Colori's customer support team for prompt assistance. 

Return & Exchange Policy:

  • Timeframe: Items can only be accepted for return or exchange within 60 days of delivery.
  • Customized Pieces: Customized items are eligible for returns only, not exchanges. Exchanges are only permitted for non-personalized pieces. No exceptions can be made in this regard.
  • Refunds: Due to the made-to-order nature of our pieces, we cannot offer refunds on returns. Instead, returns will be credited as credit gift cards. Please note that refunds are not available.
  • Non-Personalized Items: Non-personalized items can be returned for store credit or exchanged for any item within the same collection.
  • Return Timeframe: Please ensure that items are sent back within seven days from the date the return was processed.
  • Condition of Items: All items must be returned unworn and in their original condition.
  • Processing Time: Once we receive your returned items at our facility, please allow 3-5 business days for us to process your return.
  • Return/Exchange Submission: We only accept returns/exchanges submitted through our returns portal. Please do not ship any return/exchange without proper submission.
  • Return Label Fee:
  • Flat Rate Return Label: We offer a convenient flat rate of $5.95 for return labels.
  • Customer-Purchased Labels: If you choose to purchase your own return label, please note that Tres Colori is not responsible for return packages that may be lost or stolen during transit.


Starting a Return:

  1. Initiate Return: Click on the following link to Start a Return: Start a Return
  2. Provide Information: Provide your order number and email address as requested.
  3. Select Items: Choose the items you wish to return from your order.
  4. Barcode/Return Label: Once submitted, our system will generate a barcode/return label instantly.
  5. Packaging: Carefully package your returned items and attach the generated barcode/return label to the package.
  6. Drop-off: Take the package to your nearest local courier drop-off location to complete the return process.

*Please note that Extenders are not eligible for return*

*Please also note that store credit is issued based on the amount paid for the item, which excludes taxes, shipping, and additional fees*

Can I cancel or modify my order?

  • Orders are processed immediately upon submission, so cancellations and modifications are only possible if requested within 24 hours of purchase. No exceptions.
  • Please note that photo pendants cannot be canceled or modified after submission and acceptance of the order.
  • To request a cancellation or modification, please get in touch with our support team at [email protected].

Can I change my shipping address?

  • If your order has not yet shipped, contact our support team at [email protected] to update your shipping address. We will do our best to accommodate your request if the order has not already been shipped.

My order was canceled without my knowledge. What happened?

Our Order Review team may cancel orders for various reasons, including mismatched billing/shipping addresses, partial credit card information match, fraud alerts, high-risk orders, payments with international debit cards, or unverifiable charges. If your order was canceled without your knowledge, please get in touch with our support team at [email protected] for further clarification.

Can I get a price adjustment if the item I purchased is now on sale?

If your order was placed within 24 hours of the sale starting, we are happy to honor the promotional price. Please contact our customer service team at [email protected] within 24 hours of your purchase to request the adjustment.

If it has been more than 24 hours since your order was placed, we are unable to honor the sale price. Our pricing policy does not allow retroactive adjustments for orders placed outside of this timeframe.

How do I request a price adjustment?

To request a price adjustment, please email us at [email protected] with your order number and details about the promotion. If your request falls within the 24-hour window, we’ll review and process your adjustment promptly.

Are all promotions eligible for price adjustments?

Only promotions applicable to items you’ve already purchased and within the 24-hour window are eligible for adjustments. Special one-day flash sales or limited-time discounts may not qualify.

We appreciate your understanding of our policies and thank you for choosing Tres Colori!

Which payment methods do you accept?

We accept the following payment methods:

  • All major credit cards
  • Apple Pay
  • Samsung/Google Pay
  • PayPal
  • Afterpay, Sezzle, Klarna, and Affirm (Buy Now, Pay Later options)


Will I be charged sales tax?

By law, we are required to charge the appropriate sales tax based on your shipping address. To determine the applicable sales tax for your purchase, please enter your shipping address at checkout.


What should I do if my payment is declined?

If your payment is declined, please ensure that the following information is entered correctly:

  • Full name on the credit card
  • Correct billing address
  • Accurate card number and security code

If your transaction is declined, we recommend contacting your credit card provider or issuing bank for further assistance before attempting another transaction.


I was charged but didn't receive an Order Confirmation email. What should I do?

If you were charged but did not receive an Order Confirmation email, it is likely that your order was not accepted. In some cases, a pre-authorization charge may appear temporarily on your account, but the funds will be refunded automatically within 1-5 business days. Please contact your financial institution for more information.


Why was my credit card charged multiple times?

Multiple charges on your credit card usually occur when users attempt to refresh the checkout page during processing. If you notice duplicate charges not removed from your account after five (5) business days, please contact us at [email protected].


Can I use my Gift Card right away?

Once we receive and confirm the return of your item(s) in 100% original condition, we will issue a Gift Card to the email associated with the order. Typically, Gift Cards are provided within 1-3 business days (excluding weekends) of return delivery and processing.

For more information on specific payment methods, please refer to the respective FAQs:

  • Afterpay: Afterpay FAQ
  • Sezzle: Sezzle FAQ
  • Klarna: Klarna FAQ
  • Shop Pay Installments/Affirm: Shop Pay / Affirm FAQ


Do you offer gift cards?

  • While we do not sell gift cards directly, we issue gift cards as store credits for returns and refunds.

How long are gift cards valid?

  • Our Trescolori.com gift cards do not have an expiration date, so you can use them whenever you like.

Can I exchange a gift card for cash?

  • Our gift cards are non-transferable and can only be redeemed online at www.trescolori.com.

Can I use my Gift Card right away?

  • Once we receive and confirm the return of your item(s) in 100% original condition, we will issue a gift card to the email associated with the order. Typically, gift cards are provided within 1-3 business days (excluding weekends and holidays) after return delivery and processing.

Will I receive a refund on my shipping cost upon return?

  • We do not reimburse original shipping costs.

How long will it take to receive my Gift Card refund?

  • You can expect to receive your gift card refund within 1-3 business days (excluding weekends and holidays) after your return has been delivered and processed.

I received a refund, but it was not the same as my total. Where is the rest of my refund?

  • Please note that we deduct the original shipping cost and the price of a return shipping label ($5.99) from your refund total. Additionally, any ShipSafe package protection purchased may also be deducted. For more details, please refer to our Returns & Exchanges policy.

I forgot to use my Gift Card, and my order was already submitted. Can I still use it for my order?

  • Yes, absolutely! In these kinds of scenarios, we will go in and refund you for the amount that you were going to spend with your store credit, and we will then go in and deduct that amount from the active store credit. 

Experiencing Technical Difficulties?

If you're encountering technical issues, please follow these steps to resolve the problem:

  1. Clear Browser Cache: Clear your browser cache and refresh the page to ensure you have the latest version of the website.

  2. Browser Recommendations: For the best experience, we recommend using Google Chrome on a laptop or desktop.

  3. Contact Us for Assistance: If the issue persists, please get in touch with us at [email protected] and provide the following information:

    • Did you experience this issue on a desktop or phone?
    • Which browser are you using to view our site (Internet Explorer, Safari, Chrome, etc.)?
    • If payment was attempted, what method did you use (PayPal, Manual Credit Card, Autofill Credit Card, etc.)?
    • Were you logged into your account when the issue occurred?
    • Any additional details and relevant screenshots would be helpful for our team in investigating the issue.

Our team will do their best to assist you and resolve your technical difficulties. Your feedback helps us improve the overall shopping experience for all our customers.

You can contact our customer support team at [email protected] 

We understand how important it is for your gifts to arrive in time for Christmas. Below, we've outlined answers to commonly asked questions about holiday ordering and delivery timelines to ensure a smooth shopping experience.


1. What is the deadline for placing an order to guarantee delivery by Christmas?

  • Personalized Items: To ensure delivery before Christmas, orders for personalized items must be placed by December 2, 2024. As they are handcrafted with care and precision, they require 1-4 business weeks for production.
  • Non-Personalized Items: Non-personalized items are processed and shipped within 1 business day of your order. These are excellent options for last-minute holiday gifts.

2. What happens if I place an order after the December 2 deadline?

  • While orders for personalized items placed after December 2 cannot be guaranteed to arrive by Christmas, rest assured that our dedicated team will be working tirelessly around the clock to fulfill every order as quickly as possible. We will go above and beyond to try and meet all requests for Christmas delivery, ensuring your jewelry is crafted and shipped with care and urgency.

  • For non-personalized items, you’re in luck! They can still be ordered with expedited shipping up until December 18 to ensure timely arrival. We’re here to help make this holiday season magical for you and your loved ones—no matter when you order! 🎄✨

3. Can I expedite the production of personalized items?

  • Unfortunately, production timelines for personalized items cannot be expedited. Selecting expedited or overnight shipping applies only to the shipping process after production is complete and will not advance your order in the production queue.

4. What if my order contains both personalized and non-personalized items?

  • Orders that include both personalized and non-personalized items will ship together once the personalized items are ready.

Do you need non-personalized items sooner? Email us at [email protected] to request a split shipment. If the order is not already delayed, a $5 fee will be applied for this service.

5. Can I track my order's status?

  • Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your order's progress. Track My Order

6. Are there any delays I should be aware of?

  • Due to the high volume during the holiday season, shipping carriers may experience delays. While we strive to meet our production timelines, we recommend ordering early to account for any potential carrier delays.

7. Do you have ready-to-ship items for last-minute gifts?

  • Yes! Our Lifestyle Collection is perfect for last-minute shoppers. These items are processed and shipped within 1 business day, making them a great option for those who missed the personalized order deadline.

8. How can I get help with my order?

  • If you have any questions or need assistance, please contact our customer service team at [email protected]. We’re here to help ensure your holidays are stress-free!

9. What is your return/exchange policy during the holidays?

  • Our return and exchange policy remains the same throughout the holiday season. Personalized items are eligible for store credit, and non-personalized items can be exchanged or returned for store credit within our standard return window.

We appreciate your support and trust in Tres Colori for your holiday gifting needs. From all of us, we wish you a joyous and memorable holiday season! 🎄✨

Products

Caring for Your Jewelry:

We spoke to our jewelers to provide us with their top tips on keeping your Tres Colori jewelry pieces looking as good as they did when you first received them!

Do's:

  • Last On, First Off: Put on your jewelry last when dressing and remove it first when undressing.
  • Do Take Off Before Going to Sleep: Removing your jewelry before bed can help prevent skin reactions and keep your jewelry in good condition.
  • Careful Storage: Store your jewelry carefully to prevent tangling, scratching, or turning. Store in your Tres Colori Jewelry pouch or an anti-tarnishing pouch
  • Handle with Care: Keep your jewelry clean and handle it gently to avoid damage.

Don'ts:

  • Avoid Exposure: Refrain from wearing jewelry while swimming, showering, or exercising.
  • Avoid Contact: Prevent contact with perfumes, lotions, hairspray, and cosmetics.
  • Humidity Control: Keep your jewelry away from humid areas to prevent tarnishing.
  • No Soap and Water: Do not clean your jewelry with soap and water as it may damage the metal.
  • Don't Sleep with Your Jewelry: Sleeping with your jewelry on can cause reactions due to sweat and can also damage the jewelry.



Cleaning Your Jewelry:

Everyone wants to wear clean, shiny jewelry. These are our recommendations for how to keep your Tres Colori pieces shining!

  • Sterling Silver (.925):
    Use a dry cleaning cloth to remove dirt and imperfections before and after each use gently

  • 14k Solid Gold:
    Mix a few drops of detergent-free soap with warm water.
    Soak each piece individually.
    Gently clean with a soft brush.
    Rinse carefully and dry with a lint-free cloth or paper towel.


Warranty:

All items are eligible for return within 60 days of delivery unless specified as FINAL SALE. If you require repair, replacement, or exchange, please get in touch with our customer support team at [email protected] for assistance.

For repairs within 60 days of purchase, you can process a return for an exchange or store credit through our Returns page.

If your items need repair and were purchased over 60 days ago, please contact our customer support team at [email protected] with your email address, order number, and a photo of the damaged pieces. They will guide you through the repair process.

Shipping Protection

ShipSafe shipping protection collaborates with Tres Colori to guarantee comprehensive coverage and safeguard all shipments against loss, damage, or theft while in transit with couriers nationwide. Opt for ShipSafe package protection during checkout to guarantee complete shipment protection and effortless resolution for any order-related concerns.


1. Why should I consider purchasing shipping protection?

Purchasing shipping protection offers peace of mind. It safeguards your investment if your package doesn’t arrive, arrives damaged, or is lost during transit.

2. How does shipping protection work? 

Shipping protection covers the cost of your order in case it is lost, stolen, or damaged. If an issue arises, you can file a claim and, once approved, receive a store credit or replacement for your order.

3. Can I get a refund if my order is Lost, Stolen, or Damaged in Transit?

Due to company policy, Tres Colori does not provide refunds for items lost, damaged, or stolen in transit and will only accommodate store credit or a replacement. 

4. Is there an additional cost for shipping protection?

Yes, there is usually an additional fee of $3.95 for shipping protection. 

5. How long do I have to file a claim?

You will have a limited timeframe of 60 days from the date of shipment to file a claim. 

6. Does shipping protection cover delays in delivery?

If we determine through our investigation with FedEx or USPS that the package was lost or stolen in transit, ShipSafe will cover the cost."

7. Can I cancel my shipping protection after purchasing?

Once ShipSafe has been added and purchased to your order, you will not be able to cancel this protection.

8. If I did not purchase ShipSafe, can I still file a claim?

Unfortunately, if ShipSafe was not added to your order, you will not be able to file a claim.

9. Is ShipSafe Package Protection refundable?

Unfortunately, ShipSafe Package Protection is non-refundable.


SHIPSAFE PROTECTS YOU FROM THE FOLLOWING:

LOST:

  • Shipments are marked as delivered by the courier but remain undelivered.
  • Orders stuck in transit or lost within the courier's shipping network.
  • Tracking becomes unavailable after the courier takes possession of the package.
  • Accidental misdelivery of the package to an incorrect address by couriers.

STOLEN:

  • Protection against porch pirates, a severe offense nationwide.
  • Safeguarding against potential theft by neighbors.
  • Utilization of brandless packaging to deter theft within the courier system.

DAMAGED:

  • Coverage for products that arrive broken or damaged in transit, rendering them unusable.


WHAT DOES SHIPSAFE NOT COVER?

Invalid address, delivery barriers, or packages marked “return to sender”

ShipSafe will not consider a package missing if a shipping carrier cannot deliver it due to invalid or undeliverable addresses, unexpected delivery challenges, or customer rejection. If this occurs, the carrier may send the package back to the retailer for reuse or resale. Customers should reach out to the retailer to address any delivery concerns.

Incorrect Address

If a customer provides the wrong address at checkout, ShipSafe will not consider the package lost. If the package hasn't been shipped yet, customers should contact the retailer to correct the address. If the package is already in transit, customers should contact the shipping carrier to redirect it.

Pending Orders

ShipSafe will not consider a package lost if it's marked as "pre-shipment," "label created," or "shipment information received." These orders are still being processed, and the package hasn't left the warehouse. Fulfillment delays might be due to low stock or carrier issues. Customers should contact the retailer to address any concerns.

If your package takes an unexpected detour, whether it's lost, stolen, or arrives a bit worse for wear, don't worry! With ShipSafe, you're in great hands! CLICK HERE to hop into our claims portal, where our amazing and dedicated Customer Service team is ready to tackle your claims and questions every single day. We are dedicated to giving you the best solutions tailored just for you! Let's make it right!

*Please also note that store credit is issued based on the amount paid for the item, which excludes taxes, shipping, and additional fees*

Tres Colori Premium

Does Tres Colori Lux VIP Membership have a monthly fee?

  • Yes, after your first purchase, you’ll be charged $25 each month, which will be converted into $25 in store credit. You can use this credit whenever you like—it never expires. You also have the flexibility to CANCEL or PAUSE your membership at any time.


Do I have to shop every month?

  • Not at all! The Tres Colori Lux VIP Membership is designed with flexibility in mind. You can accumulate your store credit and use it when you’re ready, or PAUSE your membership if you prefer.


Can I buy from Tres Colori without a membership?

  • Absolutely! If you’d prefer to make a one-time purchase, just select "One-time purchase" in your shopping cart. You’re welcome to shop as a Member or without the membership—it’s entirely up to you.


When will I be charged the monthly fee?

  • You’ll be charged a monthly fee of $25, and your store credit will be automatically updated. You can start using your balance right away for purchases. 


How do I pause or cancel my membership?

  • To PAUSE or CANCEL your membership, simply log into your Tres Colori Lux VIP account and go to the "Manage Membership" section. There, you'll find an option to CANCEL or PAUSE your membership. When you click the CANCEL button, you’ll be prompted to pause instead if you prefer

How long can I pause my membership?

  • You can pause your membership for up to 3 months at a time. When you’re ready to rejoin, your card will be charged monthly again.


Can I checkout with any payment method and still use my store credit?

  • You can use your store credit with most payment methods, except for ShopPay, which doesn’t allow the use of store credit at checkout.

What are the benefits of Tres Colori Lux VIP?

  • Convenience: Shop stress-free with monthly store credit and exclusive discounts, all while enjoying a seamless experience.
  • Savings: Save big on your favorite pieces with our 5% VIP discount, and feel great about every purchase you make.
  • Flexibility: Let your store credit build-up for that special splurge, and easily manage your membership through your personal portal.

If you have any questions or need help, don’t hesitate to let us know. We’re here to help you make the most of your Tres Colori Lux VIP Membership and ensure every shopping experience is a delight.

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